Frequently Asked Questions
1. How does the hot/cold technology work?
The Oryntis brush has two thermal modes:
- Warm mode: a gentle warming sensation to prepare the skin before cleansing and applying your skincare.
- Cool mode: a refreshing feel after cleansing.
Alternate between the two modes as you prefer.
2. Is the brush waterproof / can I use it in the shower?
Yes, the Oryntis brush is waterproof (IPX7 rating stated by the manufacturer). You can use it in the shower or at the sink.
3. Is it suitable for sensitive skin?
The soft silicone cleansing head is non-abrasive. For sensitive or reactive skin, start with the gentlest speed and short sessions (1 minute), then increase gradually. Do not use the brush on irritated or broken skin.
4. How do I clean and care for the brush?
Care is simple:
- Rinse the silicone head with clean water after each use.
- Clean it with mild soap once a week.
- Let it air dry, head facing down.
- Do not use abrasive products or alcohol on the cleansing head.
5. How long does the battery last?
According to the manufacturer, the battery lasts up to 2 to 3 weeks (about 2 minutes a day) on a single charge. A full charge takes about 2 hours.
6. What are the delivery times?
- France and French-speaking countries: 6 to 12 business days
- European Union: 6 to 12 business days
- International: times vary by destination
- United States: delivery to a full physical street address only. PO Boxes are not accepted by the carriers.
You will receive a confirmation email with a tracking number as soon as your order ships.
7. What is your return policy?
You have 30 days from receipt to return your product, in accordance with our refund policy. The product must be in perfect condition and in its original packaging. European customers also benefit from the 14-day right of withdrawal without giving a reason. To start a return, contact us at contact@oryntis.fr.
Another question? Contact us, we reply within 24 hours.